Nearly two-thirds of all major changes in organizations fail. That’s pretty sobering information. Did you know that:

•     only about 30 percent of re-engineering projects succeed
•     23 percent of mergers make back their costs
•     43 percent of quality improvement efforts are worth the effort
•     9 percent of major software applications are worth what you pay for them

Fortune 500 executives said that resistance was the primary reason changes failed. And 80 percent of the chief information officers said that resistance – not a lack of technical skills or resources – was the main reason why technology projects failed. It’s that soft, touchy-feely, human reaction of resistance that matters.